Professional conduct
DOMAC is dedicated to protecting the public from unethical and incompetent administration and management practices in the workplace.
The standard
What the Code covers
The association’s Code of Conduct sets out the ethical standards for the profession. These national standards map out the ethical conduct, competent service and good character that all members of the association must abide by.
If you have a concern or a complaint to address, you can make a formal complaint to the Professional Conduct Committee.
Where to send a complaint
All complaints must be in writing and mailed to:
Dental Office Managers Association of Canada
Attention: Executive Director
4-1761 Wellington Avenue
Winnipeg, MB R3H 0G1
A complaint must be submitted within six months of the date on which the incident took place.
Before you write
What your statement should include
- The full name and contact information of the individual registering the complaint
- The name of, and your relationship to, the member who is the subject of the complaint
- A description of the professional misconduct
- A description of the alleged breach or breaches of the association’s Code of Conduct
- The date or dates on which the events occurred
- The names and contact information of anyone else who may be able to provide further information
- Whether the complaint has been, or will be, filed with any official legal body
After you send it
What happens next
- The complaint is sent to the Executive Director.
- Upon receipt, the Executive Director has 30 days to notify the respondent identified in the complaint.
- The respondent has 30 days to file a written reply.
- Upon receipt of the reply, the Executive Director submits a copy to the Professional Conduct Committee.
- Within two weeks of receipt, the Committee convenes a meeting and decides what course of action to take.
It is our goal to ensure that a transparent process is in place for both the complainant and the respondent. A summary of all meetings held by the Professional Conduct Committee is posted on the association website.
For additional information about the complaints process, or to discuss the nature of a concern before submitting a formal complaint, contact Monica Trimble, Executive Director, at monica@officemanagers.ca.